Talk to a person.
Veyro is small enough that your email reaches the person who built it.
There is no phone line and no support portal, so this is the whole of it. We have not measured a response time and will not invent one; it is usually the same day.
What to include
- Something is broken. What you were trying to do, what happened instead, and the page you were on. A screenshot helps more than a description.
- A payment question. The reference shown on the payment page, which starts with pi_. Never send card details: nobody at Veyro can see them or needs them.
- You are a parent deciding whether to agree. Say so. That question gets a proper answer, not a sales reply. What a guardian takes on covers most of it.
- Access, correction or deletion of your data. Say what you want and we will do it. See the privacy policy.
Money that has already moved
Veyro never holds your money, so a payment, a refund or a payout that has already started is with Stripe. We can tell you what our records show and help you work out what happened, but the balance and the timing are theirs. Email anyway and we will point you at the right place.