Talk to a person.
Veyro is small enough that your email reaches the person who built it.
No phone line and no support portal, so this is the whole of it. We have not measured a response time and will not invent one; it is usually the same day.
Say which of these you are
One line at the top of the mail saves a round trip, and the second column is what to put in it.
Something is broken
What you were trying to do, what happened instead, and the page you were on. A screenshot helps more than a description.
A payment question
The reference from the payment page, starting pi_. Never send card details — nobody here can see them or needs them.
You are a parent deciding
Say so, and it gets a proper answer rather than a sales reply. What a guardian takes on covers most of it first.
Your data
Access, correction or deletion. Say what you want and we will do it. The privacy policy.
Money that has already moved
Veyro never holds your money, so a payment, a refund or a payout that has already started is with Stripe. We can tell you what our records show and help you work out what happened, but the balance and the timing are theirs. Email anyway and we will point you at the right place.